• Eastern Cape Rising Sun

Counselling and second chance for matriculants

The National Department of Social Development has opened a toll-free call centre for matriculants who may require assistance during and after the announcement of matric results on Wednesday, January 8, 2020.


“The Department urges matriculants and parents to make use of the Centre to receive counselling and support from trained Social Workers. We also appeal to parents to look out for any signs of depression expressed by their children so that interventions can be sought early to help the youngsters deal with the outcome of their examinations,” said Lumka Oliphant, spokesperson for the Department.


Deaf callers can also interact with the centre using Skype by adding ‘HELPMEGBV’ to their contacts and a Social Worker will accept the invite and call them back.

“It is also important to remind candidates who fail that the Second Chance Matric Support Programme, by the Department of Basic Education, is available to support learners who will be wishing to use the second opportunity to sit for exams. We encourage learners to register at their schools or district offices,” added Oliphant.


The 596 720 social grants beneficiaries who sat down for their matric examinations will be accepted at institutions of higher learning without completing a means test for the National Student Financial Aid Scheme (NSFAS). Since 2016, the Department of Social Development and NSFAS working together with the Department of Basic Education to make sure that social grant beneficiaries are automatically accepted by NSFAS when they apply for financial assistance.


The centre can be reached on 0800 428 428, or a young person can request a Social Worker to contact them by dialling *120*7867# free from any cell phone.

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